We accept credit/debit cards (3D Secure), bank transfer/EFT, and installment options through contracted virtual POS. Installment availability depends on your bank.

Yes. Cancellation terms vary depending on the time left until the tour date. Early cancellations have lower deductions; cancellations made less than 72 hours before the tour may not be refundable.

The included/excluded list is specified on the tour page. Generally, transportation, accommodation, guiding, and some meals are included. Personal expenses and extra tours are excluded.

We provide consultancy on the required documents and appointment scheduling. Visa approval is entirely at the discretion of the relevant consulate.

In our contracted facilities, standard rooms are provided depending on availability. Room upgrades may be subject to an additional fee.

You can reach us via our call center on weekdays between 09:00–18:00 and via our e-mail/WhatsApp support lines 24/7.

After the payment is completed, your e-invoice/e-archive document is sent to your registered e-mail address. We can also send it upon request.

You can view it from My Account > My Reservations and send your change requests to our support team. Changes can be made depending on the program and availability.

The deposit amount varies depending on the tour and season; generally, 30% of the total price is collected. The remaining amount is paid no later than 7 days before the tour.

Refunds are reflected to your card within 3–10 business days depending on your bank. Bank transfer/EFT refunds are made to the same account within 1–3 business days.

Minor revisions may be made to the program due to force majeure such as weather and field conditions. For safety and comfort, the guide’s directions are essential.

Travel health insurance is mandatory for international tours. It is strongly recommended for domestic tours.

Depending on the type of tour, airplane, bus, or minibus may be used. Departure times and locations are specified on the tour page; the final confirmation is shared 24 hours before the tour.

During the tour, you can call the emergency number provided to you or contact the guide directly.

The package tour contract, information notice, and payment receipt are the main documents. Passport and visa documents are also required for international tours.